There are two levels of supports for people requiring assistance with high intensity daily personal activities: Standard and Higher Intensity. High Intensity Supports are where specialised, more skilled or more experienced support workers may be required to deliver supports to some participants who need it.

The Higher Intensity Supports feature three levels based on the skill and qualifications of members who deliver supports to participants. It enables the provision of additional costs for certain 1:1 supports.

Participants receive intense support from specialised workers with relevant qualifications and experience tailored to their complex needs. For example, when:

• Frequent (at least 1 instance per shift) assistance is required to manage challenging behaviours that require intensive positive behaviour support.
• Continual active support is important due to high medical support needs (such as unstable seizure activity or respiratory support.
• Supporting individuals who require rigorous attention to health management, medical, and behavior support is included in high intensity supports.