OUR TEAM
ACCOMMODATION
James Pettersen | Service Manager
James Pettersen is our dedicated Accommodation-Service Manager, responsible for overseeing the accommodation team and ensuring top-notch service for our participants. He goes beyond typical managerial duties by focusing on training and supporting our team leaders to excel in their roles.
With qualifications such as Cert III Disabilities, Cert IV Disabilities, Advanced Diploma in Disabilities, and Cert IV Frontline Management, James brings extensive expertise to his position. He also has the desire to study in the Psychosocial field and is about to embark on studying a Cert IV in Mental Health. He has been working in the industry for over 20 years, starting his career back in 2003.
Outside of work, James enjoys the beach, gardening, family walks, golf, and watching classic superhero movies. He and his family plan to move closer to the beach within the next year, embracing the beach culture as a family.
Sky Howie | Team Leader
Sky supervises Support Workers across multiple accommodation properties. She is responsible in coordinating services, while assisting Participants achieve their goals and receive the support that they need.
She has a Certificate IV in Disability and currently working toward her Diploma in Community Services and Leadership and Management.
In her spare time, Sky enjoys being out and about in the sun. On a cold winter day, Sky likes to watch Netflix, play the PS5 or read a book.
Allira Langbein | Team Leader
As a Team Leader for Sublime Care’s SIL houses, Allira supports participants in achieving their goals and living independently. Additionally, she provides support and training to staff. This helps them develop their skills to provide high-quality support to participants in achieving their industry-related goals.
Allira holds a Diploma in Community Services Case Management.
In her free time, Allira enjoys spending time with her family and friends, engaging in sports activities or camping.
Knishka Mahendru| Team Leader
As our Team Leader, Knishka plays a pivotal role in guiding and coordinating our team, ensuring seamless support for our participants. With a passion for leadership, she excels in delegating tasks, setting performance standards, and leading the team to achieve goals.
Knishka holds a Diploma in Community Services and has been an integral part of the disability industry since 2019. She started as a Support Worker and progressing to Team Leader. Her journey reflects her dedication and the development of her genuine leadership skills.
Outside of work, Knishka finds joy in music, enjoys watching movies, indulges in shopping, and values quality time with her family. While she acknowledges her workaholic tendencies, Knishka is actively working towards achieving a healthier work-life balance
BUSINESS GROWTH
Amanda Winslade | Team Leader
As Sublime Care’s Business Growth Team Leader, Amanda is responsible for driving expansion efforts and broadening service delivery to our participants. Collaborating closely with the team, Amanda will focus on elevating service quality, identifying growth opportunities, and fostering cross-departmental collaboration.
Bringing a wealth of experience to her role, Amanda’s background in the disability industry spans over five years, with a primary focus on business development. Her qualifications as a personal trainer, coupled with expertise in accounting, leadership, and management, equip her with a multifaceted skill set crucial for driving growth and success.
Outside of her professional commitments, Amanda treasures quality time with her loved ones, whether it’s supporting her children’s sports activities, hitting the gym, or indulging in a well-deserved weekend nap. Her dedication to both work and family reflects her commitment to balance and well-being.
Ashleigh Coskerie | Business Growth Coordinator
Ashleigh’s role includes networking with community organisations, attending expos and local events, and coordinating the onboarding of Participants.
She has 18 years within the disability industry, and has completed several qualifications in Disability and Mental Health.
While not working, Ashleigh loves the snow and snowboarding, walking her toy poodle and having Chai Lattes whilst connecting with people.
COMMUNITY CARE
Nic Riordan | Service Manager
Having seamlessly transitioned from Sublime Care’s Team Leader role, Nic is now set to embark on a new chapter as our dedicated Service Manager. In this role, she takes charge of our Community Care team and oversees our High-Intensity caseload. She sunsures positive and successful services with her years of experience and commitment to training and development.
With over 20 years in the disability sector, Nic holds certifications in Frontline Management and Training and Assessment, showcasing her commitment to continuous learning.
When not at work, Nic enjoys upcycling old furniture. She also loves watching or reading a good thriller, and Halloween is definitely her time to shine.
Renee Hill | Team Leader
As a Community Care Team Leader, Renee plays a vital role in leading, coordinating, and providing support to our Community Care team, specifically for our Standard Care caseload. With her wealth of experience, Renee ensures the highest level of care for our clients.
Renee holds a Diploma in Nursing as an Enrolled Nurse and is currently pursuing a Bachelor’s degree in Registered Nursing. Renee was also previously employed as a DSW at Sublime Care, where she garnered valuable expertise in supporting High Intensity Participants.
Renee is a major socialite, and when not at work, she enjoys going out and exploring new things that will challenge herself on various aspects of life.
PEOPLE AND CULTURE
Katharine Worgan | People and Culture Advisor
Katharine manages all matters pertaining to employment relations, WHS, staff employment, training, and compliance. She also provides support, advice, guidance, and continuous improvement in all areas for the People and Culture team.
She has a Diploma in Human Resource Management, Diploma in Business and Diploma in Management.
While not working Katharine enjoys spending time with friends and family or enjoying the sights of Newcastle and the Hunter Valley.
Joelene Koelman | People and Culture Team Leader
Joelene wears many hats at Sublime Care and is responsible for recruitment, compliance, continuous improvement, and improving staff culture. She loves the variety of her role gets satisfaction from bringing qualified workers into the organisation to support our Participants safely and professionally.
She has worked in the industry for over 15 years and has completed several Diplomas: Human Resources, Business Compliance, and Quality Auditing.
While not working Joelene is with her family, in the backyard, or enjoying afternoon naps. She does enjoy a good survivalist movie paired with a Pinot Noir.
QUALITY AND CONTROL
Maddisson Gardner | Service Quality and Compliance Officer
Maddison is responsible for ensuring the organisation is compliant with standards, service quality indicators, and legislation. She oversees the operations of Quality Control, and the Support Coordination, Accommodation Services, and Community Care divisions, supporting managers to deliver quality care and ethical practice.
She has a Bachelor of Social Science, majoring in Human Resources Management and Industrial Relations. Currently, she is completing a Masters of Human Services and Disability.
While not working, Maddison enjoys exploring Newcastle and Lake Macquarie parks and beaches with her fur-children. She also tries to complete her home renovations when she has time.
Deshu Shrestha | Clinical Care Educator
As Sublime Care’s Clinical Care Educator, Deshu conducts training sessions, ensuring that our team stays on top of the latest clinical procedures and best practices. Her nursing background enriches her approach, fostering a holistic understanding of care. Passionate about her role, Deshu envisions success as a Clinical Care Educator, leveraging her unique blend of qualifications and practical experience.
With nearly four years of hands-on experience as a Disability Support Worker, and a degree of Bachelor of Nursing from the Australian Catholic University, Deshu is well-equipped to provide comprehensive training to our team.
Outside her professional work, Deshu finds joy in spending quality time with her family, indulging in her culinary interests, listening to music, embarking on coastal walks, and unwinding with a good movie.
Raechel Woolnough | Team Leader – Support Coordination
Raechel serves as our dedicated Team Leader in Support Coordination, bringing a wealth of experience and passion to her role. She is instrumental in ensuring seamless support for our participants, guiding our team to achieve goals in every aspect of their work.
With a strong background in community services, Raechel has almost completed her Diploma of Community Services, excelling in various modules such as supporting infection prevention, cultural awareness, diabetes management, and epilepsy training. Additionally, she has gained NGO certificates for coaching, further enhancing her leadership skills.
Outside of work, Raechel is a devoted animal lover. She enjoys spending quality time with her husband, daughter, and extended family. Her hobbies include reading, solving crossword puzzles, swimming, playing the piano, and watching action or horror movies. She’s also an avid shopper, BBQ enthusiast, and a connoisseur of red wine, warm weather, chocolate, and coffee
Chris Warren | Support Coordinator
Chris is responsible for providing supports to Participants by monitoring their NDIS funding, connecting them with other providers, and assisting them with moving toward achieving their goals.
He has a Diploma of Mental Health and is currently working towards a Bachelor of Psychology and Criminology. He has worked in the disability sector for over six years and has always had a keen interest in psychology.
While not working, Chris enjoys many outdoor activities such as hiking, camping and driving. He also loves being in the water, snorkeling, scuba diving, fishing, and swimming.
Lauren Burns | Team Leader
Lauren Burns joins Sublime Care as the Allied Health Team Leader and Speech Pathologist. In her role, she spearheads the establishment of Allied Health services within the organisation, with a strong emphasis on fostering a team dedicated to enhancing the health and wellbeing of NDIS participants and their families.
With a decade of experience in the disability sector, Lauren brings a wealth of expertise to her position. Having held various senior roles, she thrives on guiding and mentoring others to provide client-centered interventions rooted in evidence-based practices. Her proficiency in NDIS operations, coupled with a comprehensive understanding of relevant legislation and criteria, ensures effective service delivery. Lauren boasts certifications in PEERS for Adolescents, Cervical Auscultation for Dysphagia, PECS Level 1, LSVT LOUD, and The Hanen Program ‘It Takes Two To Talk’. As an advocate for diversity and inclusivity, she is proudly LGBTIQ+ friendly.
Beyond her professional endeavors, Lauren cherishes time spent with her loved ones, including her husband and daughter. Family remains her anchor through life’s challenges. An avid enthusiast of Harry Potter and Disney, she finds joy in immersing herself in their magical worlds during her leisure time.